The prevailing narrative in the financial technology industry has centered around one central concept: access. The promise of fintech “revolutionizing” financial services has led many to celebrate the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. The word “inclusion” has been a hot topic in recent years.

Financial inclusion has emerged as a driver rather than a secondary outcome of development, according to research in the ...

For years, access was all you had to connect to bank accounts, make digital payments and get credit. The reality is, while ...

In South Africa, the conversation around digital inclusion often focuses on access to mobile networks, online education, digital banking and government services. But one important aspect of digital ...

Disparities continue to exist for the more than 61 million individuals living in the United States with a disability. On July 20, in honor of Disability Pride Month, experts from Johns Hopkins ...

Financial inclusion guarantees an individual or business access to useful affordable financial services. This is relevant in supporting economies throughout the world. Regardless of being crucial, the ...

Access without use is not true inclusion By Joanne Carew, ITWeb Cape-based contributor.Johannesburg, 15 May 2026Mondli Gungubele, deputy minister of communications and digital technologies. (Image ...