For decades, the auto repair counter has been a black box where drivers hand over keys and hope the estimate is honest. Now a new generation of data platforms is prying that box open, turning the ...

Erick Sabo is out $4,000 after several men promised to repair dents on his cars. Then, he never heard from them again.

The moment a car rolls into a repair shop, a quiet power shift begins. One side holds the keys, the tools, and the technical language. The other side holds the wallet. That imbalance fuels an entire ...

Car owners are facing a new kind of fraud that exploits trust and the desire to keep vehicles in top condition. Many people pay extra for high-end service, expecting expert care and genuine parts.