There are two vital aspects to change management that help ensure organizations handle transformation effectively.

Work environments are continually changing, and a company can prepare its employees for that. Learn how to support your ...

AI is the largest change coming to work we’ve seen in the last fifty years. According to a survey conducted by Genesys in March of 2024 with 1000 global customer experience leaders, two-thirds (67%) ...

Change is hard. Whether it’s a personal change, a business transformation due to a new technology rollout, or a shift in company culture, most people tend to resist change, even when it’s beneficial.

In the fast-paced and demanding healthcare environment, where every moment focuses on patient care, introducing and managing operational changes—such as implementing a new system or altering an ...