As artificial intelligence (AI) systems have gained steam in 2023, so have business efforts to implement them into their day-to-day operations. Many companies are feeling pressure to adapt, as the ...

A bipartisan pair of lawmakers is pressing agencies for information on their implementation of a 2019 law to improve customer service. Reps. Gerry Connolly, D-Va., chairman of the House Oversight and ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...

Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...

CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and technology consulting firm, today announced it has joined the ServiceNow Consulting and Implementation Partner Program to ...

OVERLAND PARK, Kan.--(BUSINESS WIRE)--Black & Veatch’s Management Consulting business announced today that two client projects in Maryland and Canada were awarded coveted 2020 CS Week recognition, ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

Anticipatory customer service is the direct way to trigger the emotions that lead to customer loyalty. Here’s how to make this ultimate level of customer service happen, again and again. Anticipatory ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...