During conversations with a particularly verbose friend, I’ve often realized I haven’t really been listening. She’ll ask me a question, my wandering mind will suddenly snap back to the present, and ...

“Being heard is so close to being loved that for the average person, they are almost indistinguishable.” —David W. Augsburger On average, humans spend a considerable portion of their lives in ...

Better relationships rarely hinge on the perfect speech. They are built in the quiet moments when one person feels genuinely ...

When I first became a manager, I was advised by a trusted mentor–“Above all else, make the time to listen to your staff.” Whether over a cup of coffee, a designated “open-door” policy, or whatever ...

A new study published in the Journal of Positive Psychology finds that listening carefully and attentively increases the level of humility in any conversation, resulting in a positive feedback loop of ...

“I have a difficult question we need to discuss,” a client emailed my colleague and I requesting an immediate phone call. Once on the call, the client asked the question, and one of us jumped in ...