As more companies are pushing their information technology (IT) departments to continue using the same technology and make it last longer, the job of help desk professionals becomes magnified as more ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. It's no secret that live chat software is a powerful tool for ...

Opinions expressed by Entrepreneur contributors are their own. Just because the coronavirus pandemic is forcing us all to stay home doesn’t mean your company should stand still. In fact, technology ...