Two-thirds of consumers contact customer service after receiving proactive outreach from companies, often using costly assisted channels because they need additional information or confirmation, ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

“Proactive” is one of those buzzwords that everyone is throwing around in the technology sphere these days. “Proactive” is also one of those buzzwords that has a vastly different meaning depending on ...

Two-thirds of companies will be using artificial intelligence to manage their field service operations by 2028, tightening control over the many variables involved in providing on-site customer ...

STAMFORD, Conn.--(BUSINESS WIRE)--Two-thirds of enterprises will be using AI to manage field service operations by 2028, tightening control over the many variables involved in providing on-site ...

If sales starts the customer relationship, and service keeps the relationship going, then proactive service redefines what that relationship can be. Today’s service leaders are under immense pressure.

New technology is helping Spectrum prevent problems before they arise. Spectrum is using telemetry to find potential problems with your cable or internet, before a homeowner even notices. This allows ...

Customer service organizations, get ready for a bumpy holiday season! As global supply chain and shipping constraints are expected to intensify, customer service teams will need to navigate more ...