Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 — lo and behold, today is March 12 and Twilio today announced the launch of Flex at ...

Cloud communications provider Twilio announced a bevy of new products and platform updates at its annual developer and customer conference on Wednesday. The new products include a conversational AI ...

Twilio’s Engagement Cloud, its suite of products for building new customer experiences, is about to get a new feature, TechCrunch has learned. The company plans on launching the beta of a full contact ...

Leeron is a New York-based writer who specializes in covering technology for small and mid-sized businesses. Her work has been featured in publications including Bankrate, Quartz, the Village Voice, ...

Calabrio has integrated its Calabrio ONE customer experience intelligence platform with the Twilio Flex programmable contact center platform. Calabrio's cloud-to-cloud integration with Twilio creates ...

As reported previously on No Jitter, Twilio announced the general availability of its contact center platform, Flex, this week at its customer/developer conference, Signal. I'm here in San Francisco, ...