Many businesses are using social media sites to improve customer service. — -- When a Stanley Cup broadcast suddenly went black in late April, many Comcast subscribers simply scooted to Twitter ...

Most marketers know that Twitter works as a platform for engagement and brand awareness for consumer and media brands, but not so many are harnessing Twitter’s full potential as a brilliantly ...

Tension: Twitter built its empire on short, asynchronous text; Spaces flips the script to live, unedited audio—rewarding agility and vulnerability while punishing the old “schedule-and-forget” ...

Those who primarily use Twitter on their mobile device are 1.2 times as likely to engage daily than average users and 58 per cent access the platform several times a day, research from the social ...