Yesterday's clipboard is today's desktop PC, a user-friendly (we hope) screen designed to give the agent all available information about the customer, the product, and whatever information he or she ...

DALY CITY, Calif. and LONDON, June 22, 2021 /PRNewswire/ -- Awaken Intelligence, the contact center scripting and analytics leader, announces its dynamic call scripting and intelligent agent guidance ...

Awaken Intelligence, a contact center scripting and analytics company, has added its dynamic call scripting and intelligent agent guidance platform, Awaken Scripting, on Genesys's AppFoundry, a ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

Onyx, a mid-market provider of CRM software, has unveiled upgrades to its Contact Center product that are designed to help it branch deeper into the contact-center and vertical markets. The ...

7 No-Fluff Cold Call Script Examples You Can Steal Your email has been sent A great cold call script helps reps make a positive first impression. You can customize these examples and start using them ...