What to know about Escambia County’s new 911 routing service

Top Stories from Jan. ESCAMBIA COUNTY, Fla. (WKRG) — A new 911-call routing service is coming to Escambia County. Next ...
Insurancenewsnet.com

Patent Issued for Systems And Methods For Intelligent Routing Call Center Solutions (USPTO 10,637,991)

2020 MAY 12 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News-- According to news reporting originating from Alexandria, Virginia, by NewsRx journalists, a patent by the ...
CMS Wire

What Is Automatic Call Distribution (ACD)? A Complete Guide

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...
Forbes

The New Era Of CX Starts With A Smarter Hello

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...