Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...

These fraudsters need to be taught a lesson.

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

The killing of Renee Good by an ICE agent was instantly reported to the Minneapolis Police. The calls reflect shock, fury and ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive insights ...

CARSON, Calif. (KABC) -- Friends, relatives and civil rights advocates gathered at a candlelight vigil on Saturday night to remember a man killed by an off-duty Immigration and Customs Enforcement ...

As ICE conducts what it describes as the “largest immigration effort ever” in the Minneapolis–St. Paul area, federal agents have been questioning and arresting people inside homes, vehicles and ...

Educators from across Minnesota on Friday demanded that U.S. Immigration and Customs Enforcement agents stay away from school property. Many shared what they've witnessed on or near Minnesota's ...

The Baltimore Ravens made a significant move on Tuesday, firing coach John Harbaugh after 18 seasons. Harbaugh, the winningest coach in Ravens history, immediately vaults atop the list of available ...

DALLAS — A call center in North Texas is closing, impacting more than 100 employees, according to filings with the Texas Workforce Commission. Telvista Inc. is closing a facility it operates at 8585 N ...

Three years after his death during an altercation with an off-duty FBI agent inside Metro Center station, Troy Bullock’s family continues to seek justice — now in a $15 million lawsuit. The U.S.