What is a Contact Center Agent (Call Center Agent)?
What is a Contact Center Agent (Call Center Agent)?
Mar 7, 2022
techtarget.com
Handling Angry Callers | Online Call Center Agent Soft Skills Part 3
5:42
Handling Angry Callers | Online Call Center Agent Soft Skills Part 3
767.3K viewsAug 26, 2020
YouTubeBenchmarkPortal
21 Skills You Must Test For The Perfect Call Center Assessment
21 Skills You Must Test For The Perfect Call Center Assessment
Nov 27, 2020
mettl.com
Top 15 Call Center Tools for Support Agents in 2026
2:00
Top 15 Call Center Tools for Support Agents in 2026
5 months ago
nextiva.com
5 Common Mistakes Agents Make & How to Avoid Them | Online Call Center Agent Soft Skills Part 12
5:24
5 Common Mistakes Agents Make & How to Avoid Them | Online Call C…
68.2K viewsMar 10, 2021
YouTubeBenchmarkPortal
Call Center Newbies Need This Advice
12:06
Call Center Newbies Need This Advice
211.9K viewsMar 6, 2023
YouTubeKwestyon
How To Say No The Right Way | Online Call Center Agent Soft Skills Part 8
5:34
How To Say No The Right Way | Online Call Center Agent Soft Skill…
67.8K viewsDec 30, 2020
YouTubeBenchmarkPortal
5:44
How to Handle Abusive Callers | Online Call Center Soft Skills Part 39
1.5K views10 months ago
YouTubeBenchmarkPortal
5:21
MOCK CALL PRACTICE: Handling An Irate Customer (SAMPLE DSA…
851.7K viewsOct 24, 2018
YouTubeRea Ninja
1:37
How To Pass Call Center Interview (With Sample Questions and Ans…
Oct 3, 2019
filipiknow.net
10 top metrics to measure call center productivity (2026)
Dec 8, 2022
timedoctor.com
22:40
Positive Scripting Examples for Call Center: Customer Service
246.9K viewsDec 28, 2020
YouTubeKwestyon
2:57
5 Best Practices for Call Center Agent Training
12.5K viewsJan 10, 2022
YouTubeEye on Tech
3:13
Call Center Training
17.5K viewsApr 30, 2019
YouTubeThe Call Center Channel
8:34
English for Call Centers 🙋🏻‍♀️ | Role Play Practice | How to Speak with …
169.5K viewsNov 23, 2021
YouTubeSingle Step English
5:32
7 Tips for Effective Communication | Online Call Center Agent Soft Skill…
754K viewsJul 8, 2020
YouTubeBenchmarkPortal
3:40
Zoom Contact Center - Simplify the Agent and Supervisor Experience
19.5K viewsFeb 23, 2022
YouTubeZoom
7:08
English for Call Centers 🙋🏻‍♀️ | Role Play Practice | Banking and Finance
146.6K viewsJul 27, 2021
YouTubeSingle Step English
4:27
5 Tips for Expressing Empathy Over the Phone | Online Call Center Ag…
819.2K viewsJul 21, 2020
YouTubeBenchmarkPortal
4:33
How to Ask Probing Questions | Online Call Center Agent Soft Skill…
115K viewsJan 25, 2022
YouTubeBenchmarkPortal
6:02
MOCK CALL PRACTICE: Difficult Customer Situation | Interactive S…
273K viewsAug 15, 2018
YouTubeRea Ninja
4:47
Work at Home Stress | Online Call Center Agent Soft Skills Part 21
98.3K viewsDec 8, 2021
YouTubeBenchmarkPortal
4:59
How To Make Callers Feel Important | Online Call Center Agent Soft Ski…
65.6K viewsAug 6, 2021
YouTubeBenchmarkPortal
7:01
Tips for Call Center Agent Beginners English phone call train…
21.2K viewsJul 17, 2020
YouTubeBest Tips Collection
8:16
English for Call Centers 🙋🏻‍♀️ | Role Play Practice
988.7K viewsMar 16, 2021
YouTubeSingle Step English
1:35
Introducing Cloud Contact Center AI's Agent Assist for Chat
13K viewsMay 5, 2021
YouTubeGoogle Cloud
10:48
English for Call Centers 🙋🏻‍♀️ | Role Play Practice | Phone Company
405.8K viewsOct 31, 2022
YouTubeSingle Step English
17:59
Practice Call Center Interview With Me: Insider Tips and Sample Answ…
1.1M viewsJan 30, 2019
YouTubeRea Ninja
4:42
Do call center agents use scripts?
31.4K viewsJan 11, 2021
YouTubeKwestyon
8:59
Voice Lesson for Call Center Agents | the basics
115.5K viewsJul 8, 2021
YouTubeKwestyon
See more videos
Static thumbnail place holder