They might've attended to your queries at your local DBS bank branch - but these aren't our usual bank branch employees. They're actually our tech colleagues who are keen to better understand the customer journey and find out about any pain points. In this episode of In The Moment, Nadia trails three of these employees on their rotation at the Customer Immersion Programme. Piloted in April, the programme aims to place DBS employees at the frontline of customer service. | DBS

As your family grows, their needs evolve. And you want them to live as they choose, whatever lies ahead. We can help, with tailored solutions for today and tomorrow. | DBS